Help Center
Start here for orientation across booking, tickets, payments, refunds, secret events and organiser setup.
Support
Help for venues, organisers and guests
Use these informational help areas to understand Tickonn topics. Deeper support workflows and ticket systems are not part of Phase 7.
Help Center
Support topics
Each topic below is an informational section aligned to the approved Support sitemap. Portal-specific help remains available after you sign in.
Booking Help
Learn how public and secret event booking will work once the admission engine is enabled in a later phase.
Ticket / QR Help
Understand that each guest admission uses one ticket/pass and one unique QR for verification.
Payment Help
Paid flows use approved payment providers in later phases. This page does not process payments.
Refund Help
Refund and cancellation rules are described in the Refund / Cancellation Policy under Legal.
Secret Event Help
Secret events stay off public listings and are reached only through the active secure link, with optional password protection.
Event Manager Help
Account creation, KYC, venues, events and staff management happen in the Event Manager portal after onboarding.
FAQ
Frequently asked questions
Is Tickonn a public event marketplace?
No. The main website is branding, services, acquisition, support and legal only. Events appear on venue mini-sites or through public/secret event URLs — not a central Explore Events catalogue.
How do Secret Events stay private?
They are excluded from venue listings, sitemaps and public discovery. Access requires the currently active secure token URL, and password protection may also be enabled.
Where do I sign in?
Use the Login page to choose Event Manager, Venue or Verifier / Staff. Main Admin and Finance use separate secure URLs and are not promoted in public navigation.
Can I create an Event Manager account here?
Event Manager registration creates your account immediately. Complete KYC, bank, agreement and subscription steps in the Event Manager portal before paid ticketing can activate.